Refund policy

30-Day Happy-Pet Guarantee
If you're not happy with your order, contact us within 30 days of delivery and we'll make it right with a full refund.
How it works: email us with your order number and a short description or photo. We'll reply within 24 hours with the next steps. For some items we may not ask you to send the product back.
Refunds go back to your original payment method within 5–10 business days after approval.
Damaged or wrong item? Contact us within 30 days of delivery and we'll send a replacement or refund you at no extra cost.

Lost or late package? Every order ships with tracking. If your package is lost, or it hasn't arrived within 30 days of your order, contact us and we'll send a new one or give you a full refund.