Terms of service

About this store

Welcome to Biscuit & Co. These terms apply when you use our store or place an order. Please read them together with our Shipping Policy, Refund Policy and Privacy Policy.

You must be legally able to enter into a purchase contract or have the required authorization.

Products and prices

Prices are stated in US dollars. We currently sell and ship to the United States only. Shipping is free. Any applicable taxes and your final order total are shown at checkout.

Review the product description, selected color, quantity and order total before buying. Screen settings can affect how product colors appear. Lifestyle imagery is illustrative; use the product description and available product videos to understand the item.

Orders

Please provide accurate contact and delivery information. An order acknowledgment confirms receipt of your order. If an item becomes unavailable or a material error prevents fulfillment, we will contact you and refund any affected payment if the order cannot be fulfilled. We do not substitute materially different products without your agreement.

If you need to request a change or cancellation, contact us promptly. We cannot guarantee changes once an order has been dispatched. Your rights under our Refund Policy remain unchanged.

Shipping and refunds

Orders ship in 1–3 business days, with estimated delivery in 7–15 business days after dispatch. Tracking is provided. Delivery estimates and assistance with lost, delayed or damaged orders are explained in our Shipping Policy.

Our 30-Day Happy-Pet Guarantee provides a full refund if you contact us within 30 days of delivery because you are not happy with your order. Refunds go to the original payment method within 5–10 business days after approval. Please contact us for the next steps before sending an item back. For some items, a return may not be required.

Product use

Use the brush gently, in the direction of the hair, and follow the product instructions. Check the pins before use and stop if your pet shows discomfort. Keep grooming tools out of reach of children when not in use.

Our content

Biscuit is a fictional mascot. Our artwork, text and branding may not be used commercially without permission or another lawful basis.

Support and your rights

For questions about an order or these terms, use our contact form. We aim to reply within 24 hours.

Nothing in these terms excludes or limits rights, remedies or liabilities that cannot lawfully be excluded. Mandatory consumer protections continue to apply.

Changes to these terms

We may update these terms for future use of the store. The terms presented when you place your order apply to that order unless a change is legally required or agreed with you.